Frequently Asked Questions
RETURNS/ EXCHANGES OF ITEMS
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
COLOR DISCLAIMER
Due to variation in monitor settings, your screen may display colors with intense saturation, but item's colors may not be as saturated in person.Colors of graphics are matched as close as possible to unique sneaker colors, when a direct match cannot be achieved, we use the closest complimentary colors.
Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
WHEN WILL MY ORDER BE SHIPPED?
Due to complications regarding the COVID-19 virus and social distancing practices orders may take 5-7 business days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-14 business days.
Orders placed on the weekend and holidays are processed on the next business day.
For International shipping please allow an additional 7-14 business days.
Orders placed on the weekend and holidays are processed on the next business day.
MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED IT, WHAT SHOULD I DO?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
SHIPPING ADDRESS ISSUES
SNKRFREAK WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
DELIVERY FAILED
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
WHY IS MY ORDER STILL IN "PRE-SHIPMENT"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?
Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.